Privacy Policy
Last Updated: Jan 22 2025 At Prose Kitchen & Bar, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect,use, and safeguard your data when you interact with our website and services.
Information We Collect
Personal Information:
We collect the following types of personal information:
Name, email address, phone number, and delivery/billing addresses
Reservation details and dining preferences through OpenTable
Payment information (processed securely through Toast)
Dietary restrictions or allergies you choose to share
Delivery preferences and order history
Marketing preferences
Usage Data:
We automatically collect certain information when you visit our website:
IP address and device information
Browser type and version
Pages visited and interaction data
Access times and dates
Reservation and ordering patterns
Third-Party Services
We partner with the following service providers:
OpenTable for reservation management
Toast for payment processing and point of sale
Mailchimp for email marketing communications
Private Email for secure business communications
Third-party delivery services (DoorDash, Postmates)
Google Analytics for website performance tracking
How We Use Your Information
We use your information to:
Process and manage restaurant reservations through OpenTable
Handle payments securely via Toast
Facilitate delivery orders through our delivery partners
Send marketing communications via Mailchimp (with your consent)
Improve our menu and service based on order history
Provide customer support
Comply with legal obligations
Information Sharing
We share your information with:
OpenTable for reservation management
Toast for payment processing
Mailchimp for email communications
Delivery services (DoorDash, Postmates) when you place delivery orders
Service providers who assist our operations
Law enforcement when required by law
We do not sell your personal information to third parties.
Data Retention
We retain your information for:
Reservation data: 2 years from last visit
Payment information: As required by law and Toast’s policies
Order history: 3 years for business analytics
Marketing preferences: Until you opt-out
Delivery information: 2 years from last order
Your Privacy Rights
You have the right to:
Access your personal information
Correct inaccurate data
Request deletion of your data
Opt-out of marketing communications
Export your data
Manage third-party sharing preferences
California Privacy Rights (CCPA/CPRA)
California residents have additional rights:
Right to know what personal information is collected
Right to delete personal information
Right to opt-out of data sharing
Right to non-discrimination for exercising these rights
Data Security
We implement industry-standard security measures:
SSL/TLS encryption for all transactions
Secure payment processing through Toast
Encrypted reservation system via OpenTable
Regular security assessments
Employee privacy training
International Data Transfers
Your information may be processed in countries outside your residence through our service providers:
OpenTable (reservation management)
Toast (payment processing)
Mailchimp (email marketing)
Delivery platforms
Children’s Privacy
Our services are not directed to individuals under 13. We do not knowingly collect data from children under 13 years of age.
Changes to This Policy
We may update this Privacy Policy periodically. The date at the top indicates when it was last revised.
Contact Us
For privacy-related inquiries or to exercise your rights:
Prose Kitchen & Bar
21150 Ventura Blvd
Woodland Hills, CA 91364
Phone:-(818) 914-4033
Mail:- info@eatatprose.com
Data Protection Officer: privacy@privateemail.com
For reservations: OpenTable
For delivery: DoorDash, Postmates
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